The best user maintenance your shredder can receive is regularly oil your paper shredder

Ativa Md 1250 User Manual User
Ativa Md 1200

How to Unjam a Paper Shredder. Shredders: useful office appliances, important privacy tools, and incredibly annoying when they jam. Luckily, the majority of jams can be cleared with common sense and a little elbow-grease; serious ones may.
Concept and Planning Toolkit are being discontinued as desktop software tools and have been replaced by FreshPlan. Ativa will continue to provide access and support to current users of Concept and Planning Toolkit to December 31, 2021.

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Paper shredders are normally reliable devices, however, shredding paper can cause excessive levels of powder-like paper dust, debris and lint accumulating inside the shredder especially with paper shredders that cross-cut paper into fine particles. Where there has been a lack of regular maintenance, electronic and mechanical faults may occur. It’s best to have annual preventative maintenance performed to office shredders as recommended by most manufacturers of paper shredders. During annual preventative maintenance, mechanical and electronic components are thoroughly cleaned out, adjusted and lubricated to vastly reduce the level of failure.

Follow this shredder troubleshooting/fault guide to help with some common problems. Contact us any time if you have questions or can't get your shredder running.

Common Problems:

Rexel Auto+ & Fellowes Automax common problems:

How to unjam a paper shredder?

Unplug the shredder, open door, remove the bin and look at the output side of the blades. If there is blocked paper manually pick/pull the paper out. Run the shredder in reverse and forward for 5 seconds in each direction.
Where possible liberally apply some shredder oil between the jammed pages, run in reverse and forward consecutively until the paper is released.

Possible faults:
Paper feed guides (strippers) if build up of paper is repeatedly evident in the same area
Possible damage to cutting mechanism – “head freeze”. Does shredded paper look normal?

TIP: Avoid jams by feeding less than the maximum number of sheets that your shredder is designed to shred.